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We strive to give you the best buying experience possible while shopping furs in our specialized fur store. On this page, we have a list of frequently asked questions and answers. Click a question below to view the answer. If you need any further help, please feel free to contact our customer-service manager via Contact Us page.

How can I change something in my order?

If you need to change something your order, please contact us immediately. We usually process orders within 24 hours, and once we have processed your order, we will be unable to make any changes. You could reach our customer service by: 1. make a phone call to +86-131-7472-5818 2.Sending an E-mail to [email protected] 3. Submiting an online request here. 4. Through other online chat supported.

How can I pay for my order?

We currently accept Paypal, Visa, MasterCard, and American Express credit and debit cards for your convenience.

Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier. Or you could find out your order status by entering your order info here.

Can I return an item?

Of course you can! All orders in this fur store are covered by a 15 day "no quibble" refund and a 30 day exchange policy. Please visit our Customer Service page for more information. You could click here by entering your order info to initiate a return process.

How long will my order take to be delivered?

Delivery times will depend on your location, the item(s) you ordered, and the shipping method. Once payment is confirmed, your order is being sent to our warehouse right now and will be packaged. Most orders are fulfilled and out the door within 2 business days. Delivery can be expected within 2-10 business days. Click here to learn more about shipping and delivery.

Do I need an account and what are the benefits?

It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience. After order completing, the bonus credit of a fixed percentage of your order amount will turn into rewards to your account internal balance, which can be used for your next order. Click here to create an account to get more benefits while shopping in our fur store.