Customer Service
Summary
Hello and welcome to the Customer Service Information page! Here you can get acquainted with useful information of our Customer Service.
Accurately, we are a specialized fur fashion company, located in Zhejiang Province China, producing and selling various kinds of fur products, including garments and accessories made of real fur. For offering fine fur products to our global customers smoothly and quickly, our customer service contains a complete set of process, from pre-sell consulting and communication, to an easy-to-use shopping cart and security checkout step, to prompt and traceable shipping and fast delivery, to no-hassle exchange and return guarantee, and all of above-mentioned steps assure the simplicity and pure of online shopping enjoyment at our store.
How to get our Customer Service
| Process | Period | Approach | Contacts |
|---|---|---|---|
| Pre-sell consulting about products details, size, shipping etc. | Before order | E-mail: [email protected] | Jane |
| Communicating about order status, request to change or cancel order etc. | Order processing | E-mail: [email protected] | Jane |
| Inquire about courier, tracking number, delivery date etc. | Order shipped | E-mail: [email protected] | Jane |
| Request reordering, exchanging, return and refund etc. | Order received | E-mail: [email protected] | Jane |
| Complain about dissatisfied goods or service, claim your rights etc. | Order received | E-mail: [email protected] | Jay |
| Inquire about customizing according to your request, made to measure, tailored fur etc. | N/A | E-mail: [email protected] | Jane |
| Inquire about group sale, wholesale, affiliate, local agent, cooperation etc. | N/A | E-mail: [email protected] | Jane |
Newsletter Subscription
By subscribe our newsletter mail list, you will receive updates on new arrivals, special offers and other discount information. There are 2 ways to make subscription: 1. Subscribe the newsletter mail list on the Popup box as you re-open our homepage though a browser with cache clean out. 2. Subscribe it in the newsletter submit box on the lower left corner of each footer page. We don't publish newsletters to customers quite frequently, so generally you don't have to worry about being bothered by our mail list distribution. Also you can unsubscribe newsletter mails by simply click the unsubscribe link on the bottom of each mail, or uncheck the subscription radio button on the Newsletter Subscriptions panel as you login if you are a registered member.
Support Communication through Social Media
You can get us on our official social media account to communicate with us and get our online support. By now, both Instagram, Pinterest, Facebook and Twitter are available, and you can get us at Instagram.com/feissifur, Pinterest.com/feissifur, facebook.com/feissifur and twitter.com/feissifur. We post updates on new arrivals, special offers and other discount information simultaneously on social media with web site and newsletter. So it's a good way to follow us to learn the newest information of our furs.
Knowledge about shopping on Feissi
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Registeratioin
It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience. A pre-setted $20 amount of internal credits for any new-registered-customer can be used for their first order. After order completing, the bonus credit of a fixed percentage of your order amount will turn into rewards to your account internal balance, which can be used for your next order. Click here to create an account to get more benefits while shopping in our fur store.
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Ordering
This website is an online web store with which customers can interact through a standard web browser. It presents products, product categories, and promotions, and provides customers with searching, filtering, comparing, ordering, payment, and purchase tracking features.
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Payment, Pricing and Promotions
Feissifur(s) offers several payment options for customers' choice, that include the most popular payment methods, like PayPal and Credit-Card etc. All transactions are highly secure using the latest encryption technology. Feissifur(s) features a variety of ways to promote our fur products. These include special prices, various discounts, promotions and shopping cart price rules.
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Shipping and Delivery
International shipping costs are calculated based on a number of factors, including the chosen service level (Standard/Express), the number of purchased items, the weight of the items and the destination country postal code. Processing is how long it takes for us to submit your order and get it ready for shipping. Immediately after you complete your purchase at Feissifur(s), your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days. Shipping time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping method you select. Most in-stock items will arrive 2-10 business days after receipt of your order. Tracking number are offered for timely online tracking check. Click here to learn more information about shipping and delivery.
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Viewing Orders
An order is a request for goods. The order status indicates where it is in the order cycle. At Feissifur(s), the system order status values are the following:
Pending - Pending orders are brand new orders that have not been processed. Typically, these orders need to be invoiced and shipped.
On Hold - The customer cannot proceed to order processing if the order is in this state.
Pending PayPal (possible for PayPal orders only) - Pending PayPal orders are brand new orders that have not been cleared by PayPal.
Payment Review - As long as an external payment gateway is verifying the payment information from a sales order, the order is assigned the Payment Review status both in the payment system and at Feissifur(s).
Processing - Processing means that the order has been either invoiced or shipped, but not both.
Suspected Fraud (possible for PayPal orders only) - The order transaction did not pass one or more of the PayPal fraud filters and the system receives the response from PayPal that the transaction is under review by Fraud Service.
Complete - Orders marked as complete have fully been invoiced and have shipped.
Canceled - The order can be of this status if the customer calls your web store and asks to cancel an order if the order has not been paid for. -
Returns and Replacements
All orders are covered by a 30 day exchange and a 15 day "no quibble" refund policy. If you are not completely satisfied with your order and decide you want an exchange, refund, or an account credit, contact Customer Support by E-mail ([email protected]) or fill out and submit the online Orders and Returns form on each page footer in the information column or just click here. Please use proper return address use that is provided from our Customer Support to ensure the valid return(s).
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Updating Account Informatioin
Account information contains those items, includes registered information, address, history orders, wishlist, subscription, reviews, products tags, your internal credits etc. Log in first, and enter into "My Account Information". From your My Account Dashboard you have the access to view the details of your account, recent account activity and modify or update some of your account information.
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Privacy & Security
We understand and share your concern about privacy. We want to assure you that Feissifur(s) respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
As a part of our commitment to your privacy, Feissifur(s) supports and adheres to the guidelines and practices adopted by the Direct Marketing Association- "Privacy Promise to Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers requests not to share their information with other marketers; and (3) honor customers requests not to receive mail, telephone or other solicitations from Feissifur(s). Click here to learn more about our privacy policy. -
taxes
Buyer is responsible for any tax or governmental charge imposed upon the sale or transfer of any product. Any such tax or governmental charge has not been added to the total invoice amount. All prices on this fur web store are exclusive of tax. Feissifur(s) has no obligation and ability to notify buyers how much the tax will be. The tax level varies according to the type of item and buyer's countries and areas. Applicable freight costs will be added to the invoice.
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Customization
At Feissifur(s), you become the real designer and decision maker. Feissifur(s) help to make it real. Our fur experts and skilled workers put everything together for you - your inspiration and idea, the material, the unique design from you. By providing you with the framework and the possibilities, Feissifur(s) becomes your personal fur tailor to customize your exclusive fur coat, based on your preferences and measurements. All you need to do are providing your idea and your real measurements and then just waiting for your personal design fur arriving. Let's click here to start designing your own fur.